Group B: April 5, 12, 19
Mastering Challenging Patient Interactions
Enhance skills and make plans for positive, sustainable change
A 3-part workshop series
(Includes a plan and tools for you to train your own team!)
Presented by Tom Lloyd, healthcare leader and professional development coach (formerly the Director of Saegis and a CMPA Physician Advisor)
Choose one of two day/time options:
Register from the button on this page for:
Wednesdays 2:30 to 4 p.m. EST (April 5, 12, and 19)
Tuesdays 11:30 to 1 p.m. EST (March 21 and 28, and April 4)
Registration in each is limited to 21 participants, first-come, first-served
(We plan to offer the series again in the future.)
Members only please
Cost $49 + HST
Videos, reading, self-directed questions to prepare for Session 1; you can also expect some homework and prep between sessions
Understanding our natural responses during challenging interactions; the ABC (attitude, body language, compassion) Model to improve communication skills; change management
Facilitated group discussion: volunteers will share their plans for moving forward, whether general or specific; conversation and input from others will help everyone plan steps to take in their own environments
Guidance and tools (videos, discussion questions, etc.) for four team sessions that will inspire a more comfortable and consistent approach to handling difficult interactions with patients. Covers improving the patient experience, skill-building, talking about culture, planning for change, sustainability, etc.
You'll receive a registration confirmation email with Zoom meeting details.
Join us! Questions? Email Karen at info [at] omgma.ca
